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NBN™ - Frequently asked questions

So you're thinking of getting the NBN?

If you have an alarm system that uses your telephone line, it may not work on the NBN depending on the type of service you have been given.
When getting NBN installed, contact your Acost Security and ask them if your security equipment will work in the NBN.

Lets start with what types of NBN Services are available:

Option 1 - Fibre to the Premise (FTTP). 
If you are fortunate enough to have this, it will be the best option if you want the continue to have your Alarm communicate over your phone line. To do this you will have to get your UNI-V port enabled. You are then going to have to get an Alarms technician to connect your alarm to that port on the Network Termination Device (NTD). There will be a charge for the technician to attend.

Option 2 - Fibre to the Node (FTTN).
This option is where the Fibre is brought to the box (Node) out on the street and your existing phone line is used to bring the NBN into the premise. The carrier then supplies you a modem in which you can then connect to the internet. These modems also have a phone port where you can connect your phone. As the phone service is a VoIP, it is a hit and miss whether your Alarm will work. This may depend on the age and type of alarm. You may still need an Alarms technician to connect the alarm to the new phone line.

Option 3 - Hybrid Fibre Coaxial (HFC)
This option is where the NBN is brought into your house using the Foxtel coaxial connection. The NTD (Network Termination Device) will be installed where your Foxtel connection is located. This location may not always be located where your phones are easy to connect. The carrier will then give you a modem to connect to the internet. All your phone services will be via VoIP and again, your Alarm may not work on this system.

Option 4 - Fixed Wireless (FW)
If you have been offered fixed wireless, it's probably because you don't have any fibre that is close to your premise. NBN will install an antenna on your roof pointing to the nearest Mobile tower and then they will run a cable into your premise where they will supply you with a modem to connect you to the internet. The phone port on this modem is a VoIP service and may not support your alarm system. However you may still be able to keep your copper line for phone use and use the modem for your internet. If you manage to keep your phone line then your alarm system will still work.

To find out what NBN service is available at your premise go to 
NBN Address Check.

At ACOST Security We have a range of different products and solutions that will allow your alarm to communicate with the NBN Technology.

Please do not hesitate to call us to discuss your requirements.

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